resident feedback
The residents have the opportunity to give feedback on the service we provide at monthly resident meetings, anonymously in the complaints box or speak to staff on a daily basis. We also have an annual satisfaction survey, which the residents are invited to give their feedback on all aspects of their care. Staff will assist residents in filling out the form if they want help or they are able to submit their feedback anonymously. Here are a few of the residents comments (from the satisfaction survey April 2019 and past surveys) which we are very proud to say are a testament to the care and support we provide as a service.
what is the best thing about living at York lodge?
STAFF AND CARE
"All the people and staff."
"Staff are very nice indeed. I'm not afraid to complain."
“You get all the help you need.”
“They care for you.”
SOCIAL support and Aspects of communal living
“All the parties.”
“Going out with Deirdre.”
“friends.”
home and location
"The food."
"Freedom"
“Location is very good.”
“It’s close to the city and shops.”
“I feel quite safe.”
please tell us any further comments?
“A good time in 30 years. [I’ve] met a lot of people, staff and residents. We had holidays to Dorset and the parties we have. The staff are very friendly.”
"I'm happy with everything."
"First class."
"I don't think you could do better. You're very good."
"Completely happy."